NHTSA Complaint #11222461 — 2013 FIAT 500E

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11222461
Vehicle	2013 FIAT 500E
Component	FUEL/PROPULSION SYSTEM
Date of Incident	June 16, 2019
Date Filed	June 25, 2019
Mileage	42,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

AS WE PULLED AWAY FROM A STOP SIGN IN A RESIDENTIAL NEIGHBORHOOD, THE CAR MADE A LOUD POPPING SOUND AND LOST POWER TO THE DRIVE SYSTEM. THE DASHBOARD IMMEDIATELY DISPLAYED A "PROPULSION SYSTEM WARNING" MESSAGE AND COULD NO LONGER BE DRIVEN. THE CAR WAS TOWED (FLAT BED) TO A DEALER FOR REPAIR. AFTER A WEEK, AND THE DEALER'S TECHS TALKING WITH TECHNICIANS IN DETROIT, DETROIT SUGGESTED REPLACING THE CAR'S POWER INVERTER. THIS REPAIR WILL COST MORE THAN THE CAR IS WORTH. THIS CAR HAD THE POWER INVERTER REPLACED BY THE SAME SHOP IN RESPONSE TO THE RECALL TO PREVENT SUDDEN POWER FAILURE. OUR EXPERIENCE WITH THE POPPING SOUND AND SUDDEN POWER LOSS IS IDENTICAL TO DESCRIPTIONS FROM OTHER OWNERS WHO HAD THE RECALL FOR THE POWER INVERTER REPLACEMENT. GLAD NO ONE WAS HURT AND THAT WE WERE NOT ON A HIGHWAY.

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