NHTSA Complaint #11222354 — 2007 MERCEDES-BENZ E350

AS THE CO-OWNER/BUYER OF A 2007 MERCEDES-BENZ E350, I AM VERY DISPLEASED WITH THIS FIRST CAR PURCHASE FROM THE DEALERSHIP IN PLEASANTON. HONESTLY, THE LOOK/MAKE OF THE CAR CAN BE VERY DECEIVING. IN FACT, IT ONLY TOOK ONE DAY TO REALIZE THE CAR SMELLED OF GAS INSIDE THE VEHICLE. ALSO, AFTER TAKING THE BACKSEAT OFF, GAS WAS LEAKING FROM THE FUEL PUMP LOCATED UNDER THE SEAT SO MY DAD AND I DECIDED TO TAKE THE VEHICLE TO THE DEALERSHIP IN OAKLAND TO SEE IF THERE WERE ANY RECALLS UNDER THE CAR'S VIN OR IF THERE WAS ANYTHING THEY COULD DO ABOUT IT THAT DIDN'T HAVE TO COST US, BUT SADLY NO. THE THING THAT MAKES THIS SITUATION EVEN MORE WORSE WAS THAT NOT ONCE DID BOTH DEALERSHIPS MENTION ANYTHING ABOUT THE WARRANTY FOR A FUEL TANK REPLACEMENT THAT THIS PARTICULAR MODEL CAME WITH AND THE MAIN COMPLAINT IN ORDER TO HAVE THIS FUEL TANK REPLACEMENT IS A SMELL OF GAS IN THE CABIN, WHICH I AND MY DAD HAVE MENTIONED ABOUT THE SMELL OF GAS INSIDE THE VEHICLE TO BOTH THESE DEALERSHIPS THAT SUPPOSEDLY THEY COULDN'T DO NOTHING ABOUT UNLESS WE PAID THEM MORE THAN HALF THE PRICE WE PAID FOR THE CAR JUST TO GET IT FIXED. THE SADDEST PART OF THIS SITUATION IS THAT WE DIDN'T FIND OUT ABOUT THE WARRANTY UNTIL THE CAR DIED AND COULDN'T CRANK OR START SO I HAD TO DO SOME RESEARCH ON GOOGLE AND FOUND OUT ABOUT THE EXTENDED WARRANTY AND TOOK IT TO THE DEALERSHIP IN OAKLAND, BUT THE CAR WAS NO LONGER COVERED UNDER THE WARRANTY DUE TO THE VEHICLE BEING A PVEZ. WE HAD NO IDEA THE CAR WAS A PVEZ UNTIL THAT PARTICULAR DAY SO THE CAR WAS DEFINITELY NOT COVERED UNDER THE 15 YEAR/UNLIMITED MILE WARRANTY AS I HAD HOPED CONSIDERING THE MERE FACT THAT THE CAR HAD TO DIE AT OVER 150,000 MILES EVEN THOUGH WE HAD KNOWN ABOUT THE PROBLEM WHEN THE CAR WAS AT 139,071 MILES WHEN WE FIRST BOUGHT IT, BUT WE WERE JUST COMPLETELY CLUELESS ABOUT THE WARRANTY.