NHTSA Complaint #11222068 — 2014 TOYOTA SIENNA

I TOOK MY TOYOTA SIENNA VAN TO TOYOTA OF PHARR TO HAVE MY PASSENGER AIR BAG REPLACE DUE TO A RECALL. I MADE A SCHEDULE APPOINTMENT ON AND IT WAS COMPLETED, HOWEVER, SERVICE PERSON INFORMED ME THAT I NEEDED TO HAVE MY ' CONTROL ARM ' REPLACED AS WELL. HE STATED IT IT WASN'T UNDER WARRANTY AND NO RECALL ON IT. THE COST TO HAVE IT DONE IS $2,381.07. I ASKED HIM HOW DID THIS HAPPENED. HE STATED IT'S THE DRIVING CONDITION AND MILES. I TOLD HIM MY WIFE IS RETIRED AND HARDLY DRIVES IT AND ONLY DRIVES IT ON PAVE ROAD. ALSO, IT ONLY HAS 70,000 MILES. I TOLD GENTLEMAN THAT THAT WAS TOO MUCH MONEY. I ASKED HIM IF IT'S SAFE TO DRIVE AND SAID YES. DO, I BROUGHT IT HOME. MY WIFE AND I ARE STILL PAYING FOR OUR VEHICLE AND HOW CAN THIS HAPPEN? CAN YOU PLEASE CHECK IF THERE IS A RECALL ON THIS PART? IF NOT, CAN TOYOTA PAY FOR IT OR AT LEAST MOST OF IT ? WE'VE PURCHASED VEHICLES FROM TOYOTA FROM THE PAST FOR MANY MANY YEARS....PLEASE HELP US OUT. THANK YOU.