NHTSA Complaint #11222008 — 2019 ACURA TLX

MY CAR STALLED FOR THE SECOND TIME ON JUNE 12, 2019. FIRST TIME WAS MARCH 31, 2019. SINCE I ALREADY GOT THE RECALL NOTICE (NHTSA RECALL 19V-060) BEFORE THE FIRST TIME, I TOOK IT TO THE DEALER AND THEY SAID THEY FIXED THE ISSUE BY DOING A SOFTWARE UPDATE. HOWEVER, EVEN AFTER THE SOFTWARE UPDATE, IT STALLED AGAIN ON JUNE 12TH, 2019. IT LOOKS LIKE EITHER A NEW ISSUE OR THEIR SOFTWARE UPDATE DID NOT FIX IT. THERE IS ALSO A POSSIBILITY OF THE UPDATED SOFTWARE HAVING NEW BUGS. IN MY CAR, THE ISSUE COULD BE WITH THE COMPUTER, OR OTHER ELECTRONICS OR MECHANICAL DEFECTS WHICH ACURA HAS NOT BEEN ABLE TO FIND OUT DURING MY SEVERAL VISITS TO THEIR SERVICE. THIS IS BECAUSE MOST OR ALL FEATURES OF THE CAR HAVE BEEN MALFUNCTIONING EVERSINCE I LEASED IT. ANOTHER BIG ISSUE IS, APPARENTLY, THE CAR COMPUTER DID NOT RECORD THE STALLING THAT HAPPENED ON MARCH 31ST. THEREFORE, IT LOOKS LIKE MY CAR HAS A BIGGER ISSUE THAN JUST SOFTWARE. THE CAR (2019 ACURA TLX) HAS NUMEROUS ISSUES EVER SINCE I LEASED IT IN SEPTEMBER 2018 AND THEY ALL CONTINUE. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AND NONE OF THE ISSUES HAD BEEN FIXED. ALL FEATURES ON THE CAR MALFUNCTION AND CAUSE DISTRACTION WHILE DRIVING. THE SAFETY FEATURES NOT ONLY DON'T SERVE THE PURPOSE OF SAFETY, BUT MALFUNCTION INSTEAD CAUSING DISTRACTION AND ARE VERY UNSAFE. THE CAR WOULD HAVE BEEN SAFER WITHOUT THESE MALFUNCTIONING SAFETY FEATURES. ACURA HAS NOT FIXED ANY OF THESE MALFUNCTIONS, ALTHOUGH I HAVE VISITED THE DEALER SEVERAL TIMES. TO TOP THAT THE CAR STALLED TWICE WHICH IS EVEN MORE SERIOUS. ALTHOUGH, MY APPOINTMENT IS FOR 6/24/19 (I COULD NOT GET AN EARLIER ONE SINCE THEY DON'T SEEM TO TAKE IT SERIOUSLY), THE CUSTOMER SERVICE REP CALLED ME A FEW DAYS AFTER SCHEDULING IT AND SAID SHE DID NOT EXPECT IT TO HELP. I WILL STILL KEEP THE APPOINTMENT, EVEN THOUGH THE REP INDICATED THIS STALLING WILL BE DISMISSED AS NOTHING.