NHTSA Complaint #11221333 — 2017 SUBARU FORESTER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11221333
Vehicle	2017 SUBARU FORESTER
Component	AIR BAGS
Date of Incident	June 11, 2019
Date Filed	June 19, 2019
Mileage	13,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

WHILE 2017 FORESTER IN MOTION (BOTH INSTANCES OCCURRED AT HIGHWAY SPEED) SRS RED WARNING LIGHT IN DRIVERS DASHBOARD COMES ON. ALSO AIRBAG INDICATOR AT MIDDLE TOP INFORMATION SECTION CHANGES FROM PASSENGER AIRBAG ON TO PASSENGER AIRBAG OFF. THIS HAPPENS EVEN THOUGH THERE IS A PASSENGER IN THE SEAT. THIS EVENT HAS OCCURRED ON TWO OCCASIONS - NOV 2018, AND JUN 2019. IN BOTH INSTANCES THE ISSUE RESOLVED AFTER A FEW DAYS BUT BEFORE SUBARU SERVICE COULD BE SCHEDULED TO REVIEW THE ISSUE. SUBARU SERVICE DEPT SAID THE ISSUE WAS CAUSED BY ELECTRICAL INTERFERENCE FROM A CELL PHONE ON THE SEAT. HOWEVER, NO ELECTRONIC DEVICES WERE ON THE SEAT AT THE TIME OF INCIDENTS. THE SEAT HAVE NEVER GOTTEN WET EITHER.

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