NHTSA Complaint #11221081 — 2010 TOYOTA PRIUS

CAR WORKED FLAWLESSLY AND WE MAINTAINED IT REGULARLY. TOOK IT IN TO ADDRESS RECALL OF JOV UPDATE PWR MGMT ECU AT DEALER. DEALER COMPLETED RECALL WORK. 2 DAYS LATER ENGINE LITE CHECK HYBRID SYSTEM AND THE ! ON AND TRIANGLE ON. THE CAR CONTINUED RUN BUT NOW WAS STUDDERING WHEN WAS NOT BEFORE THE RECALL WORK. TOOK IT BACK TO THE DEALER AND HE SAID WE NEED A NEW HYBRID BATTERY. WE BELIEVE THE SOFTWARE UPDATE THEY DID CREATED A THIS ISSUE. DEALER ACTING IGNORANT AND SAYING IT NEEDS NEW BATTERY BECAUSE OF NUMBER OF MILES ON CAR. ASKED FOR DIAGNOSTIC PRINT OUT FROM WHEN THEY DID RECALL WORK TO THEY NEW DIAGNOSIS AND THEY WOULD NOT PROVIDE. WE BELIEVE THE RECALL UPDATE CREATED A TECHNICAL PROBLEM WITH OUR HYBRID BATTERY. WE ALSO BELIEVE THAT DEALER NOT BEING HONEST REGARDING ISSUES WITH THIS RECALL UPDATE AND IS USING IT AS AN OPPORTUNITY TO REDUCE LIABILITY FOR TOYOTA ON FAILED RECALL WORK AND TO USE IT AS AN OPPORTUNITY TO BRING IN LARGE TICKET SALES REPAIR IE THEY QUOTED US A NEW HYBRID BATTERY FOR 5,500.