NHTSA Complaint #11221033 — 2018 JEEP COMPASS

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11221033
Vehicle	2018 JEEP COMPASS
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	June 18, 2019
Date Filed	June 18, 2019
Mileage	10,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHILE DRIVING THIS VEHICLE AT 55 MPH ON A PARKWAY, THE MIDDLE DASHBOARD BEGAN RANDOMLY DISPLAYING 'SERVICE NOW' AND 'SERVICE' NEEDED MESSAGES FOR THE HILL-ASSIST AND AUTO-START FEATURES. IT CONTINUED FLASHING OTHER MESSAGES THAT I COULD NOT READ BECAUSE AT THE SAME TIME, MY STEERING WHEEL COMPLETELY LOCKED UP. IT WOULD NOT TURN LEFT OR RIGHT. I HAD TROUBLE APPLYING PRESSURE TO THE BRAKES. THIS WAS AN EXTREMELY TERRIFYING EXPERIENCE BECAUSE, AS MENTIONED, I WAS MOVING QUICKLY ON A PARKWAY WITH OTHER CARS AROUND AND AN INABILITY TO CONTROL OR EASILY SLOW DOWN MY VEHICLE.

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