NHTSA Complaint #11220650 — 2018 SUBARU LEGACY

ON JUNE 6, 2019, WE TOOK OUR CAR IN FOR REGULAR MAINTENANCE AND TO PERFORM TWO OUTSTANDING RECALLS THAT INVOLVED "SOFTWARE REPROGRAMMING" -- ONE FOR THE FUEL GAUGE (WHICH APPARENTLY MAY NOT PROPERLY REFLECT LOW GAS LEVELS) AND ONE FOR THE HEAD UNIT (WHICH MAY FAIL TO INITIALIZE AND ACTIVATE THE BACKUP CAMERA). WE HAD _ZERO_ PROBLEMS WITH THE HEAD UNIT (OR FUEL GAUGE TO OUR KNOWLEDGE) PRIOR TO THE RECALL WORK. NOW THE HEAD UNIT FAILS TO INITIALIZE FOR SEVERAL MINUTES EVERY FEW TIMES WE START OUR CAR -- THE _EXACT_ ISSUE THAT THE RECALL WAS INITIATED TO ADDRESS. I AM ALSO CONCERNED THAT THE FUEL GAUGE REPROGRAMMING MAY NOT HAVE REMEDIED THAT SENSING ERROR EITHER. I CONTACTED THE MANUFACTURER, WHICH HAS INSTRUCTED US TO RETURN TO THE SAME DEALER TO HAVE THEM TRY TO FIX IT AGAIN. WE SCHEDULED THEIR NEXT AVAILABLE APPOINTMENT ON JULY 3RD, BUT NOW HAVE NO CONFIDENCE THAT THE SOFTWARE REPROGRAMMING ROLLED OUT BY SUBARU ACTUALLY REMEDIED THE MANUFACTURING DEFECTS. INDEED, IT APPEARS TO HAVE INTRODUCED A DEFECT INTO OUR HEAD UNIT SYSTEM.