NHTSA Complaint #11712979 — 2018 SUBARU LEGACY

The infotainment touchscreen in my 2018 Subaru Legacy experiences “ghost touch,” where the screen registers inputs without driver interaction and becomes unresponsive. While driving, the screen changes settings on its own and distracts the driver. As a result of the touchscreen malfunction, critical safety features including Blind Spot Warning and Lane Keeping Assistance became disabled. This directly impacted safe vehicle operation. The issue was diagnosed by an authorized Subaru dealership, which confirmed the head unit is defective and requires replacement. Subaru previously issued a warranty extension for this known defect. Subaru of America denied goodwill assistance despite the safety-related nature of the defect.