NHTSA Complaint #11220259 — 2014 CADILLAC XTS

THE AIRBAG LIGHT CAME ON AND I JUST RECENTLY PURCHASED THE CAR THREE MONTHS AGO. I CHECK THE CAR FAX AND CALLED CADILLAC CUSTOMER SERVICE. THE INFORMATION THAT WAS GIVEN BY BOTH STATED THE CAR NEVER BEEN IN A ACCIDENT AND WAS WELL TAKEN CARE OF. I TOOK IT TO THE DEALERSHIP AND THEY STATED I NEED A CLOCK RING AND AIRBAG MODULE, WHICH COST OVER $700 DOLLARS. THEY ALSO STATED THAT GMC SWITCH THE GUIDELINES ON THE CLOCK RING AND THEY CAN'T INSTALL IT WITHOUT THE AIRBAG MODULE. THEY HAVE NO IDEAL WHY IT'S BEEN CHANGE AND NOW I HAVE TO WAIT FOR THE AIRBAG MODULE BECAUSE THE CLOCK RING WANT FIT. I CAN'T DRIVE ME CAR HOME BECAUSE OF SAFETY REASONS AND THEY HAD TO GIVE ME A CAR FOR THE TIME BEING. THIS HAVE TO BE SOME TYPE OF DEFECT BECAUSE THERE'S NO WAY I SHOULD BE HAVING THIS ISSUE WHEN EVERYTHING CHECKED OUT PERFECTLY. NOW THEY TRYING TO CHARGE ME FOR A PART THAT THEY DIDN'T KNOW GMC CHANGE THE SPECIFICATIONS ON! THIS LIGHT JUST HAPPEN TO COME ON WHEN MY CAR WAS PARKED, THEN MY STEERING WHEEL CONTROLS WENT OUT AND MY HORN STOPPED WORKING. SOMETHING IT'S NOT RIGHT BECAUSE IT WAS CONFUSION AT THE DEALERSHIP AND THEY COULDN'T EXPLAIN WHY GMC CHANGE THE SPECIFICATIONS ON THE PART. THE MAN AT THE CADILLAC DEALERSHIP STATED HE HAVE TO GIVE GMC A CALL MONDAY BUT LIKE I STATED TO HIM HOW'S THAT FAIR TO THE CUSTOMER WHEN YOU ALL STILL TRYING TO CHARGE ME FOR A PART YOU ALL DIDN'T KNOW THAT CHANGE. I'VE HAD PLENTY USE CERTIFIED CARS IN THE PAST AND NEVER HAS THIS HAPPEN. THOSE CARS THAT I'VE HAD ARE NOT EXPENSIVE AS MY CADILLAC. I'VE HAVE SEEN THE CADILLAC XTS HAD RECALLS AND FOR MY AIRBAG LIGHT THAT JUST CAME ON IS NOT A COINCIDENTES.