NHTSA Complaint #11220255 — 2018 FORD FLEX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11220255
Vehicle	2018 FORD FLEX
Component	UNKNOWN OR OTHER
Date of Incident	June 14, 2019
Date Filed	June 15, 2019
Mileage	1,226 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

STEERING ASSIST FAILURE. BOUGHT THE CAR NEW IN NOV. 2018 IT HAD ABOUT 60MILES ON IT AND WAS THE LAST FLEX ON THE LOT. EVER SINCE I GOT IT OCCASIONALLY WHEN I GO TO START IT IT SAYS STEERING ASSIST FAILURE AND WILL NOT START BUT AFTER A FEW TRIES WILL START UP FINE. I TRIED TAKING IT TO THE DEALER A FEW MONTHS AGO AND THEY SAID THEY COULD NOT REPLICATE THE ISSUE AND COULD NOT FIND ANYTHING WRONG. YESTERDAY IT DID THE SAME THING LEAVING THE HOUSE BUT STARTED UP AND I LEFT TO THE STORE. WHEN LEAVING THE STORE TO HEAD HOME THE CAR IT WOULD NOT START AND GAVE ME EVERY FAIL CODE POSSIBLE . THE CAR SPECIFICALLY SAID SERVICE NOW SYSTEM FAILURE. THIS CAR HAS 1200 MILES ON IT AND IT IS QUITE IRRITATING TO HAVE TO HAVE IT TOWED BECAUSE OF ISSUES THAT I SHOULD NOT BE HAVING ON A NEW CAR. HOPEFULLY THIS TIME FORD CAN FIND THE PROBLEM AND CORRECT IT OTHERWISE I WILL BE LOOKING INTO THE LEMON LAW HERE IN TEXAS.

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