NHTSA Complaint #11219995 — 2011 KIA SORENTO

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS UNDER WARRANTY, THE CONTACT STATED THAT THERE WAS A CONSTANT PRESENCE OF AN OIL LEAK AND THE OIL WAS NOT PROPERLY CYCLING THROUGH THE OIL PUMP. DARCARS KIA OF FREDERICK (5826 URBANA PIKE, FREDERICK, MD 21704, 1-877-997-6197) SERVICED THE VEHICLE PER MANUFACTURER CAMPAIGN NUMBER: SC106; HOWEVER, IT FAILED TO PROVIDE A REMEDY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS LEFT WITHOUT A VEHICLE DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.