NHTSA Complaint #11219642 — 2016 FORD FUSION

FORD FUSION SHIFTER CABLE RECALL: MY FAMILY AND I WERE ALMOST IN A HORRIBLE ACCIDENT ON 6/3/19 DUE TO THIS RECALL THAT I HAD NO CLUE ABOUT. I WAS REVERSING OUT OF A PARKING SPOT IN A BUSY SHOPPING STRIP AND MY CAR WOULDN'T SHIFT TO DRIVE. IT APPEARED TO SHIFT, I COULD MOVE THE GEAR BUT IT ACTUALLY DIDN'T SHIFT. IT KEPT REVERSING AND I ALMOST BACKED UP INTO A CAR. I IMMEDIATELY SLAMMED ON THE BRAKES AND ATTEMPTED TO SHIFT GEARS AND NOTHING. I TRIED TO PUT IT IN PARK BUT NOTHING WORKED, IT KEPT REVERSING AND I ALMOST HIT A PEDESTRIAN. I SLAMMED ON MY BRAKES AGAIN, TURNED THE IGNITION OFF AND REMOVED THE KEYS. ONCE I REMOVED THE KEYS, I SHIFTED THE GEAR INTO PARK BUT MY CAR WAS STILL ROLLING BACKWARDS, NOT AS FAST BUT STILL ROLLING. MY HUSBAND AND MY 10 YEAR OLD SON HAD TO PUSH MY CAR INTO A SAFE AREA OF THE PARKING LOT. I IMMEDIATELY PUT THE EMERGENCY BRAKES ON AND GOT OUT. I THANK GOD ME NOR MY FAMILY OR A BYSTANDER WAS HURT OR INJURED DUE TO THIS ISSUE. THIS IS HORRIFIC. I IMMEDIATELY CALLED MY WARRANTY COMPANY, THEY ARRANGED FOR MY CAR TO BE TOWED TO THE NEAREST AUTO REPAIR SHOP. I RECEIVED THE RECALL NOTICE IN THE MAIL ON 6/5/19 AND WAS SO SHOCKED AND COULDN'T BELIEVE IT. I CONTACTED PLANET FORD IN HUMBLE, TX AND THEY ARRANGED TO TOW MY CAR FROM THE AUTO REPAIR TO THEM. MY CAR IS CURRENTLY AT PLANET FORD AND THEY ARE STATING THEY DON'T HAVE AN ACTUAL FIX YET AND THAT THEY CAN PROVIDE A TEMPORARY FIX WHICH I WOULD HAVE TO PAY OUT OF POCKET $700 SOMETHING. I ASKED MULTIPLE TIMES FOR A LOANER AND THEIR RESPONSE IS "FORD WILL NOT COVER IT". I HAVE CONTACTED FORD CORPORATION 4 TIMES AND THEY'VE BEEN NO HELP AT ALL, EACH AGENT TELLS ME SOMETHING DIFFERENT. THEY ARE BLAMING THE DEALER AND THE DEALER IS BLAMING THEM. I HAVE MISSED WORK SINCE 6/4/19 AND HAVE A LOSS OF INCOME DUE TO THIS. I'M VERY DISTURBED THAT THEY'RE NOT WILING TO ASSIST AND MORE SO THAT THEY HAVE NO DATE.