NHTSA Complaint #11219460 — 2016 FORD FUSION

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE TRANSMISSION SHIFT CABLE FAILED TO FULLY MOVE THE TRANSMISSION INTO THE SELECTED GEAR POSITION. AS A RESULT, THE GEAR FAILED TO SHIFT FROM DRIVE INTO PARK. THE REAR CAMERA SHOWED THAT THE GEAR HAD INADVERTENTLY GONE INTO REVERSE, WHICH ALSO SHOWED ON THE GEAR SELECTOR DISPLAY. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON, BUT WAS STILL UNABLE TO SHIFT THE GEAR FROM REVERSE INTO PARK. THE VEHICLE WAS TOWED TO HUNTERSVILLE FORD (13825 STATESVILLE RD, HUNTERSVILLE, NC 28078, 1-(704) 875-6547) CONCERNING NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE DEALER FAILED TO PROVIDE THE PART TO REPAIR THE VEHICLE. A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE DEALER INDICATED THAT ONE OF TWO RECALL REPAIRS HAD BEEN PROVIDED AND FOR THE OWNER TO RETAIN THE VEHICLE. THE VEHICLE WAS DRIVEN FROM THE DEALER WITH EXTREME DIFFICULTY TO THE CONTACT'S RESIDENCE. UPON ARRIVAL, THE GEAR FAILED TO SHIFT INTO PARK FROM DRIVE. THE CONTACT HAD TO MANEUVER THE GEAR FROM REVERSE TO PARK WITH EXTREME DIFFICULTY. THE VEHICLE REMAINED PARKED AND WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED NUMEROUS TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.