NHTSA Complaint #11218817 — 2017 FORD EXPLORER

I'M THE OWNER OF A 2017 FORD EXPLORER. AT THE TIME I WRITE THIS COMPLAINT MY SUV IS FOR THE FOURTH TIME AT THE DEALER SHIP, FOR THE SAME PROBLEM SINCE A BOUGHT IT IN SEPTEMBER 2017: EXHAUST FUMES ENTERING THE CABIN. 3 WEEKS ALREADY SINCE I DROPPED IT AT PLANET FORD. ON 05/24/2019 I WENT BECAUSE I'VE BEEN HAVING HEADACHES, DIZZINESS AND IRRITATED EYES WHILE BEHIND THE WHEEL OF MY SUV. I HAD A CRACKED WINDSHIELD THAT ALSO NEEDED TO BE REPAIR. I WENT LAST FRIDAY, 06/07/2019, TO ASK ABOUT MY CAR AND NO ONE KNEW EXACTLY WHAT WAS GOING ON AND THE WINDSHIELD WASN'T CHANGED AT ALL. PLEASE LET ME INFORM THAT I HAVE PAID THE MOST EXPENSIVE WARRANTY THAT FORD HAS. LAST TIME MY CAR WAS AT THE DEALER THEY REPLACED THE COMPLETE EXHAUST SYSTEM. THIS IS ONLY LIKE APPLYING A BAND-AID, IT ONLY LASTS UNTIL IT FALLS DOWN. MY COMMUTE IS 60 MILES EVERY DAY. I DRIVE TOLL WAYS WITH SPEED LIMITS OF 75 M/PH. MY SUV SMELLS LIKE SULFUR OR EXHAUST ODOR IN THE VEHICLE CABIN. THE ODOR IS PRESENT REGARDLESS OF VENTILATION MODE (RE-CIRCULATION OR FRESH-AIR). THIS CONDITION MAY BE WORSENED WHEN THE VEHICLE IS HEAVILY ACCELERATED TO PASS TRAFFIC OR CARS OR FOR AN EXTENDED PERIOD OF ACCELERATION, WHICH IS LOGICAL IF A DRIVE MORE THAN 54 MILES OF MY COMMUTE ON HIGHWAYS. IN THE FORD EXPLORER OWNER'S MANUAL YOU CAN READ: 'DO NOT DRIVE YOUR VEHICLE IF YOU SMELL EXHAUST FUMES. CARBON MONOXIDE IS PRESENT IN EXHAUST FUMES. TAKE PRECAUTIONS TO AVOID ITS DANGEROUS EFFECTS.' THE SUV HAD BEEN TO THE DEALER SEVERAL TIMES WITHOUT RESOLUTION. THIS SUV IT IS A HUGE SAFETY CONCERN FOR ME, THAT I DRIVE IT MORE THAN 300 MILES PER WEEK AND MY CHILDREN THAT ACCOMPANY ME AT THE BACK SEAT WERE THE 'SMELL' IS EVEN WORSE. COMPLAINTS FOR FUMES IN THE CABIN: 1 I WAS TOLD THAT I SHOULD USE THE A/C ON RE-CIRCULATION. NOTHING WAS WRONG 2 CHANGED A VALVE 3.CHANGED THE EXHAUST SYSTEM. 4. 3 WEEKS IN THE DEALER 05/24/2019.