NHTSA Complaint #11218601 — 2013 HYUNDAI VELOSTER

THE 2013 HYUNDAI VELOSTER I PURCHASED HAS HAD AN ISSUE WHERE THE CAR EMITS A SULFUR LIKE SMELL WHEN ACCELERATING. THE SAFETY RISK IS A FAULTY ENGINE, AND POSSIBLE EXPOSURE TO DANGEROUS EMISSIONS. UPON SEEING THE CHECK ENGINE LIGHT APPEAR, I TOOK IT TO THE HYUNDAI DEALER FOR A DIAGNOSTIC. HYUNDAI INFORMED ME THAT THE CODES READ P0420 AND P0463. THEY RECOMMENDED REPLACING AND CATALYTIC CONVERTER AND FUEL SENSOR BUT DID NOT ASSESS WHY THE ISSUES HAVE OCCURRED. THEY REFUSED TO COVER UNDER WARRANTY, EVEN THOUGH I HAD PURCHASED AN EXTENDED WARRANTY WITH THE VEHICLE. THE CHECK ENGINE LIGHT THEN TURNED OFF SOON AFTER THE DIAGNOSTIC AND RAN OK OTHER THAN THE SMELL. THE CAR HAS BEEN REGULARLY MAINTAINED AT JIFFY LUBE FOR EACH NEEDED OIL CHANGES AND SERVICE. JIFFY LUBE EXPLAINED TO ME THAT THE VEHICLE HAS BEEN LOW ON OIL NUMEROUS TIMES SINCE THE ISSUE STARTED, DESPITE THE OIL LIGHT NOT ILLUMINATED ON THE VEHICLE. UPON FURTHER INSPECTION AT A DIFFERENT HYUNDAI DEALER WHEN THE CHECK ENGINE LIGHT TURNED BACK ON, IT WAS EXPLAINED TO ME THAT THE VEHICLES 3RD CYLINDER IS NOT FUNCTIONING CORRECTLY AND THAT I WOULD HAVE TO REPLACE THE ENGINE. HYUNDAI REFUSED TO COVER THE ISSUE FOR THE CATALYTIC CONVERTER, FUEL SENSOR, AND ENGINE. I SUSPECT THE FAILURE OF CATALYTIC CONVERTER AND FUEL SENSOR TO BE RELATED TO THE ENGINE, DESPITE THE INFORMATION PRESENTED AND THE SERVICE CENTERS. I FEEL THAT HYUNDAI HAS PUT MY SAFETY IN JEOPARDY BY REFUSING TO COVER THIS ISSUE DESPITE MY PURCHASE OF A WARRANTY THAT COVERS ENGINE PROBLEMS. INCLUDED WITH SUBMISSION ARE THE RECORDS FOR MAINTENANCE, THE ORIGINAL DIAGNOSTIC, AND THE SECOND DIAGNOSTIC. THE MAIN CAUSE IS STILL UNKNOWN AFTER PAYING FOR THE DIAGNOSTIC, THE DEALER DID NOT PROVIDE A DEFINITIVE EXPLANATION. KKB FLAGGED A VERY SIMILAR MODEL, SAME YEAR, MAKE AND ENGINE SIZE WITH REF. 19V204000 FOR ENGINE RELATED ISSUES CAUSED BY A SOFTWARE ISSUE.