NHTSA Complaint #11218425 — 2012 TOYOTA PRIUS

NHTSA RECALL #18V-684 I WAS DRIVING ON THE STREET WHEN CHEQ HIBRID SISTEM SIGN CAME ON, AFTER I GOT THIS MASAGE, I DID DROVE FOR A WHILE TIL STOP ON A SAFE PLACE, WHEN TURNING IT BACK ON WITH THE BREAK PEDAL PUSHED, THE SISTEM DID NOT GET A READY LIGHT, WHICH MEANS ABLE TO MOVE, SO I CALLED AAA (A TOWING SERVICE). WE WENT TO A WEST COVINA TOYOTA DEALER. THE SERVICE MAN MANNY TOLD ME IT MAYBE IS ABOUT THE RECALL ON THIS VEHICLE. WHEN VEHICLE WAS READY MANNY TOLD ME ON THE PHONE THAT IT WAS A LOOSE WIRE AND WHEN I GOT AT THE DEALER HE SHOW ME A SWITCH (NOT A WIRE) THAT IT IS IMPOSIBLE TO UNLOCK IT BY IT SELF, IT HAS TO BE MOVE BY A FINGER IN ORDER TO UNLOCK IT OR LOCK IT BACK ON, SO MY POINT IS THAT I FEEL THAT THEY ARE TELLING ME THAT JUST TO CHARGE ME AND I BELIEVE THAT THEY ARE MAKING THIS UP. I DID TALK TO THE MANAGER GARY KUFTEDJIAN, HE GOT MAD AT ME BECAUSE I DID NOT WANT TO SIT DOWN AND TOLD ME THAT I WAS NO RESPECTING HIM JUST BECUASE I DID NOT HAVE A SIT, I TOLD HIM THAT THE ISSUE WITH THE VEHICLE WAS THE NEED OF THE UPDATE ( THE RECALL ) NOT THE SWITCH THE THEY SAID SO I TOLD HIM THAT I DID NOT HAVE TO PAY FOR IT AND HE TOLD ME THAT IF I DO NOT PAY THAT I HAVE TO LEAVE MY VEHICLE AN OTHER DAY FOR THEM TO CHEQ IT AGAING AND I SAID WHY IF THE VEHICLE IS READY? AND HE SAID TO CHEQ IT UP AGAIN, SO I PREFER TO PAY 139.00 DOLLARS AND COMPLAIN ABOUT IT AFTER... SO I DID A COMPLAIN TO THE TOYOTA HEAD QUARTERS REFERENCE # [XXX] I DID SPEAK WITH MRS. BETH . IF YOU NEED MORE PICTURES PLEASE SEND ME AN EMAIL SO I CAN SEND MORE EVIDENCE ABOUT THIS CASE ...THANK YOU PLEASE CALL ME IF ANY AS WELL .. [XXX] MY EMAIL IS [XXX] THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT