NHTSA Complaint #11218287 — 2014 FORD FLEX

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11218287
Vehicle	2014 FORD FLEX
Component	FUEL/PROPULSION SYSTEM
Date of Incident	August 16, 2016
Date Filed	June 6, 2019
Mileage	64,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FAIRVIEW FORD (909-884-9261, LOCATED AT 292 N G ST, SAN BERNARDINO, CA 92410) WHERE IT WAS DIAGNOSED THAT THE CHIPS WERE FRIED AND MELTED THE FUEL PUMP. THE FUEL PUMP WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED A 50 PERCENT DISCOUNT OFF THE REPAIR COST. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.

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