NHTSA Complaint #11217899 — 2016 FORD FUSION

ON 05/24/19 I GOT IN MY CAR AS I WAS LEAVING MY WORK, IT WOULD NOT START AND KEPT GIVING ME A MESSAGE THAT THE TRANSMISSION WAS NOT ON PARK.I RELEASED THE HANDBRAKE AND THE CAR SIMPLY ROLLED BACK.AFTER SEEING THAT THE SHIFTER DIDN'T WORK WE SEARCHED ON GOOGLE AND FOUND THAT THE SHIFTER CABLE HAS A PLASTIC BUSHING THAT BREAKS AND RENDERS THE SHIFTER USELESS.IT IS A COMMON PROBLEM IN THE FUSION AND THERE ARE MANY VIDEOS SHOWING HOW TO FIX IT.WE WENT TO O'REILLY AND BOUGHT A UNIVERSAL BUSHING KIT. AFTER 2 HOURS WE FINALLY FIXED THE CAR.IT HAPPENED AGAIN ON 06/02/19 WHICH LED ME TO SEARCH MORE ABOUT THE PROBLEM AND FOUND THIS: RECALL NUMBER 18V471000 RECALL DATE 07/16/2018 POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2013-2014 FORD ESCAPE,AND 2013-2016 FORD FUSION VEHICLES EQUIPPED WITH SIX-SPEED AUTOMATIC TRANSMISSIONS.THE BUSHING THAT ATTACHES THE TRANSMISSION SHIFTER CABLE TO THE TRANSMISSION MAY DEGRADE OVER TIME AND CAUSE THE BUSHING TO DETACH FROM THE TRANSMISSION.THE CONDITION COULD ALLOW THE DRIVER TO MOVE THE SHIFT LEVER TO PARK AND REMOVE THE IGNITION KEY,WHILE THE TRANSMISSION MAY NOT BE IN PARK, WITH NO WARNING MESSAGE OR AUDIBLE CHIME. CONSEQUENCE IF THE VEHICLE IS EXITED WITHOUT THE TRANSMISSION BEING IN PARK AND WITHOUT THE PARKING BRAKE BEING APPLIED,THE VEHICLE MAY UNEXPECTEDLY MOVE, INCREASING THE RISK OF A CRASH. WHAT OWNERS SHOULD DO FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE SHIFTER CABLE BUSHING, FREE OF CHARGE. THE RECALL BEGAN SEPTEMBER 20, 2018. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 18S20. NOTE: OWNERS ARE DIRECTED TO USE THE PARKING BRAKE UNTIL THE RECALL REMEDY REPAIRS CAN BE MADE. THIS IS EXACTLY WHAT MY CAR HAS AND AFTER CALLING FORD THEY SAY MY CAR IN NOT PART OF THIS RECALL AND CAN'T HELP ME.