NHTSA Complaint #11217213 — 2009 LEXUS RX350

IN MOTION.I REPEATEDLY ASKED FOR THE PAPERWORK STATING THE FULL VEHICLE INSPECTIONS COMPLETED AND MY CONTRACT BUT FIRSTTX HONDA SALES REFUSED. RESPONDED BUT ALERTED THE SALES REP AFTER GOING IN PERSON FOR THE PAPERWORK. INSPECTION PAPERWORK TO MATCH THEIR WORD. FROM MY RESEARCH THIS COMMON ISSUE HAS BEEN ONGOING FOR YEARS BACK PRIOR TO MY PURCHASE IN NOV 2017. OVER A WEEK AGO THE CAR SUDDENLY SPLASHED MASSIVE OIL EVERYWHERE WHILE DRIVING LONG DISTANCE (HAVE PIC). SPOKE WITH LEXUS AUSTIN DEALERSHIP SERVICE DEPT AND IMMEDIATELY THEY KNEW THE ISSUE BUT REFERRED ME TO CORPORATE OFFICE. RECALL DEPT ALSO IMMEDIATELY IDENTIFIED THE PROBLEM AND ADVISED ME TO SEEK MECHANIC. BECAUSE THE WARRANTY ENHANCEMENT VZL FOR FREE REPAIR BY LEXUS EXPIRED FEB 2019 THIS YEAR. THEREFORE, IT'S NO LONGER THEIR RESPONSIBILITY TO REPAIR THIS ONGOING COMMON PROBLEM WITH LEXUS RX 350 LEXUS I'M STRANDED PLUS, I HAVE A FINANCE CA THAT WILL ALSO NEGATIVELY AFFECT MY CREDIT RATING DUE TO THIS ONGOING COMMON PROBLEM LEXUS AND FIRST TX HONDA FAIL TO OWN RESPONSIBILITY. THE CAR CANNOT BE DRIVEN AT ALL DUE TO LIFE THREATENING,. YET SOMEHOW, I'M PLACED IN THE POSITION TO PAY REPAIRS (WITH MONEY I DON'T HAVE) FINANCE NOTE FOR LEXUS AND/OR WHEREVER ELSE ERRONEOUS BEHALF. IT'S NOT MY FAULT THIS PROBLEM OCCURRED AFTER THE FEB 2019 EXPIRATION DATE FOR LEXUS TO TAKE FULL RESPONSIBILITY AND REPAIR. HOWEVER N WEBSITE:HTTPS://CARS.USNEWS.COM/CARS-TRUCKS/LEXUS/RX-350/OWNERS STATING, ' LEXUS IS ALSO OFFERING FREE REPLACEMENT OF THE VARIABLE VALVE TIMING (VVT-I) OIL SUPPLY HOSE FOR 2007 THROUGH 2009 MODELS UNTIL DECEMBER 2021'. ALTHOUGH LEXUS IS UNAWARE AND STILL REFUSE TO TAKE RESPONSIBILITY OF THIS ISSUE. THERE NEEDS TO BE SOME TYPE OF MANUALLY OVERRIDE TO REPAIR THIS ONGOING LEXUS FOR FREE. PLUS REIMBURSED TOW FEES, ANY OTHER COSTS PERTAINING TO THIS ISSUE, ETC. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT