NHTSA Complaint #11020754 — 2009 LEXUS RX350

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11020754
Vehicle	2009 LEXUS RX350
Component	ENGINE
Date of Incident	August 27, 2017
Date Filed	August 31, 2017
Mileage	132,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

OIL COOLANT MANIFOLD. RUBBER HOSES WHICH ARE HIGH PRESSURE HOSES BURST. ENGINE ISSUES AFTERWARDS DUE TO IMMEDIATE AND EXTREME OIL LOSS. DRIVING AT 55 MPH ON HIGHWAY. LEXUS DEALER STATED THE REPLACEMENT PART IS ON "NATIONAL BACK ORDER, MORE THAN 3,000 UNITS". I HAVE HAD THE VEHICLE FIXED AS IT IS A PRIMARY VEHICLE FOR MY FAMILY. LEXUS STATES THEY WILL NOT REIMBURSE UNLESS IT IS FIXED AT A LEXUS DEALER....THOUGH THEY DO NOT HAVE THE REPLACEMENT PART! NO LOANER WAS OFFERED. COST $321.00 FOR AFTERMARKET PART. THERE IS A SERVICE CAMPAIGN ON THIS ISSUE; SCZLC AS OF 08/01/2014, OBVIOUSLY THEY ARE AWARE OF AN ISSUE.

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