NHTSA Complaint #11217059 — 2007 TOYOTA CAMRY

TL* THE CONTACT OWNS A 2007 TOYOTA CAMRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SUN VISOR FAILED TO FUNCTION AND THE DASHBOARD WAS DETERIORATING. THE OWNER WAS CONCERNED THAT THE DASHBOARD FAILURE COULD AFFECT THE STRUCTURAL INTEGRITY OF THE AIR BAG COMPONENTS. THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED WAS CONTACTED, BUT HAD NOT PROVIDED A MANUFACTURER CUSTOMER SUPPORT PROGRAM - LSC ZE6 (TOYOTA DASH PROBLEM MELTING CRACKING WARRANTY EXTENSION). THE DEALER STATED THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND THE CONTACT WAS WAITING FOR A CASE MANAGER TO RESPOND WITH A RESOLUTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT HAVE THE DEALER INFORMATION HANDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.