NHTSA Complaint #11210683 — 1998 JEEP GRAND CHEROKEE UNKNOWN OR OTHER

Complaint Details

ODI Number	11210683
Vehicle	1998 JEEP GRAND CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	January 27, 2019
Date Filed	May 29, 2019
Mileage	160,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

WITHIN THREE WEEKS OF INSTALLING A SET (4) OF THE HANKOOK OPTIMO 724 TIRES, I HAD EXPERIENCED A CATASTROPHIC FAILURE WHILE TRAVELING AT ~ 60 MPH ON THE INTERSTATE. I AM CERTAIN I AM EXPERIENCED NO HAZARD FOR IT WAS MY DRIVER'S SIDE REAR TIRE THAT FAILED. THE DRIVER'S SIDE FRONT TIRE WAS NOT DAMAGED. THE LEFT, REAR TIRE FAILURE ESSENTIALLY FELL APART, HAVING SEPARATED FROM THE OUTER/INNER WALLS. NO PLAUSIBLE REASON OTHER THAN EXTREMELY POOR QUALITY. HANKOOK REPRESENTATIVE COULD ONLY OFFER 50% CREDIT TOWARDS MY NEXT PURCHASE, BUT IT REQUIRED AN HANKOOK AUTHORIZED DEALER WHICH WAS INCONVENIENTLY LOCATED. I UTILIZED WALMART'S 100% GUARANTEE, RETURNED THEM, AND REPLACED THEM WITH GOODYEAR WRANGLER RADIAL P235/75R15 105S OWL HIGHWAY TIRES WHICH HAVE PERFORMED SUPERBLY THUS FAR.

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