NHTSA Complaint #11210468 — 2011 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH IN THE FAR LEFT LANE, THE VEHICLE BEGAN TO SHAKE VIOLENTLY WHILE EVERYTHING IN THE VEHICLE MALFUNCTIONED AND STALLED. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SHOULDER WHERE IT CRASHED INTO A DITCH. THERE WAS SMOKE COMING FROM THE ALTERNATOR AND THE BATTERY WARNING LIGHT ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NO INJURIES. THERE WAS NO ONE ELSE INVOLVED IN THE CRASH. NO POLICE REPORT WAS FILED. THE CONTACT CALLED TEMPE CHRYSLER JEEP (7975 S AUTOPLEX LOOP, TEMPE, AZ 85284 (480) 496-4000) WHERE THE CONTACT WAS DENIED DIAGNOSIS AND REPAIRS. THE CONTACT MENTIONED THAT NHTSA CAMPAIGN NUMBER: 17V435000 ELECTRICAL SYSTEM) WAS RELATED TO THE FAILURE BUT YEAR VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED THAT THERE WAS A RECALL THE FAILURE MILEAGE WAS 80,100. *DT *TR