NHTSA Complaint #11328334 — 2011 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING ABOUT 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER, HOWEVER SHE WAS ABLE TO MAKE A LEFT TURN OFF OF THE ROADWAY. THE CONTACT STATED AS SHE WAS MAKING THE TURN, SMOKE WAS SEEN COMING FROM THE FRONT OF THE VEHICLE AS IT STALLED. THE CONTACT STATED THAT A LIGHTENING BOLT (ELECTRONIC THROTTLE CONTROL) WARNING LIGHT WAS DISPLAYED ON THE INSTRUMENTAL PANEL. THE CONTACT'S COMPANION OPENED THE HOOD AND NOTICED THAT THE ALTERNATOR WAS ON FIRE AND BURNT OUT COMPLETELY. THE FIRE EXTINGUISHED WHEN THE HOOD WAS OPENED. THE VEHICLE WAS TOWED TO THE RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR, HOUSTON, TX 77098) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED THE FAILURE ON-LINE AND FOUND NHTSA CAMPAIGN NUMBER: 17V43500 (ELECTRICAL SYSTEM) HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.