NHTSA Complaint #11210262 — 2012 CHEVROLET EQUINOX

CHEVROLET HAS SINCE FIXED THE ISSUE ON MY VEHICLE HOWEVER I TRULY FEEL THE ISSUE I HAD SHOULD HAVE A RECALL BECAUSE IT IS A SAFETY CONCERN & WOULD CERTAINLY HATE THIS TO HAPPEN TO ANYONE ELSE. THIS INCIDENT HAPPENED IN DEC. 2015 & IT OCCURRED A COUPLE OF TIMES. I CONTACTED OUR NEAREST CHEVROLET DELEARSHIP A FEW TIMES AND THEY NEVER FOUND ANY ISSUES. I THEN SUBMITTED A BETTER BUSINESS BUREAU COMPLAINT BECAUSE I WAS VERY CONCERNED FOR THE SAFETY OF MYSELF & MY FAMILY. I EMAILED GM DIRECTLY ON 12/23/15. GM THEN GOT INVOLVED AND SENT A GM PROFESSIONAL TECHNICIAN TO INVESTIGATE OUR VEHICLE. THE GM TECHNICIAN THEN CONCLUDED THAT THERE WAS AN ISSUE WITH OUR VEHICLE AND REPLACED SOME PARTS. SINCE THEN WE NO LONGER HAD THAT ISSUE. ONCE WE WERE ON A RED LIGHT OUR VEHICLE IMMEDIATELY SHUT OFF. WE HAD TO TURN OUR KEY TO REMOVE IT, PUT IT BACK IN. NOW I DON'T REMEMBER IF WE PUT THE GEAR ON PARK DURING THIS TIME. BUT ONCE WE PUT THE KEY BACK IN, OUR VEHICLE THEN STARTED BACK UP. I CONTACTED COLONIAL CHEVROLET, THEY COULD NOT FIND ANYTHING WRONG WITH IT. LEFT & HOPING IT WAS NOT GOING TO HAPPEN AGAIN. SECOND TIME WE PUT THE VEHICLE ON REAR, THE VEHICLE IMMEDIATELY SHUT OFF. WE THEN DID THE SAME THING BY TURNING THE KEY TO REMOVE IT AND THEN PUTTING IT BACK IN. IT THEN STARTED AFTERWARDS. FROM THOSE 2 INCIDENTS THAT IS WHEN I HAD TO SUBMIT A BETTER BUSINESS BUREAU COMPLAINT BECAUSE THIS SAFETY CONCERN. I DRIVE THIS VEHICLE WITH OUR YOUNG CHILDREN IN THIS VEHICLE SO SAFETY IS MY CONCERN. I HOPE THIS HAS NOT HAPPENED TO ANY ONE ELSE BUT I WOULD CERTAINLY LIKE OTHER'S TO BE AWARE OF THIS ISSUE. I AM MORE THAN HAPPY TO FORWARD THE EMAILS I EMAILED GM PRIOR ABOUT THIS RECALL & THE COMPLAINT. UNFORTUNATELY I CAN NOT LOCATE THE PAPERWORK FROM THE DEALERSHIP OF WHAT WAS THE ISSUE AND WHAT PARTS THEY REPLACED BUT I AM VERY SURE GM & THE DEALERSHIP HAS A COPY OF THIS.