NHTSA Complaint #11644462 — 2012 CHEVROLET EQUINOX

My Vehicle had an open Recall N192268180 TAILPIPE EMISSIONS - OXYGEN SENSOR. I made an appt for the recall for 1/20/2025 at Capital Chevrolet in Wake Forest, NC. The appt was cancelled and rescheduled for 2/10/2025 due to them needing to order parts for the recall. On 2/10/2025 my vehicle was dropped off and i was told it should be finished by end of day 2/10 or early morning 2/11/2025. On 2/11/2025 I called the dealership to see when my vehicle would be ready and was told the recalled part caused damage to my Catalytic Converter and they would need to replace it but this would be covered under the recall. At that time I asked about a Loaner car from the dealership because they were estimating 3 additional days and I do not have another vehicle to use to get to work or transport my children. The dealership reached back out to me on 2/12/2025 to say I did not qualify for a loaner because it is outside my vehicles extended warranty but they would have the part in hopefully that day or the next. I followed up on 2/13/2025 and was told they did not have the part yet. On 2/14/2025 I contacted the dealership to see when they were estimating I would have my vehicle done and was told that I could pickup my vehicle that day even though the repair was not complete because it was drivable and they just were waiting on a harness. i was scheduled to bring my vehicle back the following Monday for the harness to be installed. On Monday, [XXX] when I went to start my vehicle to take it to the dealership it made unusual noises then cut off and will not turn back on. I have left voicemails for the dealership and the manager, and I have contact my insurance to have it towed to the dealership but at this point I have missed a week of work causing me to lose income and do not have the $168 needed to tow the vehicle to the dealership. I have attempted to get assistance from the dealership and the manufacturer with no solution offered other than to pay out of pocket to tow it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO