NHTSA Complaint #11210001 — 2016 ACURA MDX

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11210001
Vehicle	2016 ACURA MDX
Component	POWER TRAIN
Date of Incident	May 19, 2019
Date Filed	May 25, 2019
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

PURCHASED A CERTIFIED PRE-OWNED ACURA MDX DEC. 30, 2018. SINCE OWNING THE VEHICLE WE HAVE EXPERIENCED 3 EPISODES OF VEHICLE LOSING FORWARD THROTTLE WHILE DRIVING AT HIGHWAY SPEEDS. 2 EPISODES OCCURRED WHILE ATTEMPTING TO PASS ANOTHER VEHICLE. IT IS AS IF THE CAR GOES INTO NEUTRAL. THERE ARE NO ERROR MESSAGES OR ENGINE SHUT OFF. WITHIN 10-15 SECONDS THE TRANSMISSION ENGAGES. AFTER EACH INCIDENT WE HAVE BROUGHT THE VEHICLE TO OUR LOCAL ACURA DEALERSHIP. P2638 CODE IS GENERATED WITH EACH INCIDENT. THEY CANNOT REPLICATE THE PROBLEM. THEY HAVE UPDATED THE SOFTWARE AND COMPLETED ALL THE LATEST RECALLS. CORPORATE HAS BEEN NOTIFIED AND WE HAVE A CASE NUMBER. EACH TIME THE VEHICLE HAS BEEN RETURNED TO US TELLING US IT IS SAFE TO DRIVE. CORPORATE REFUSES TO HELP AND ASSURES US IT IS SAFE. THE MOST RECENT EPISODE MAY 19,2019 HAPPENED AFTER THE DEALERSHIP HAD OUR VEHICLE FOR 2 WEEKS.

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