NHTSA Complaint #11209975 — 2015 NISSAN ROGUE

HI, I BOUGHT THE PARTS FROM ROCKAUTO.COM ON 04/02/2019 AND THEY ARRIVED FEW DAYS LATER AND WERE INSTALLED BY A PROFESSIONAL MECHANIC ON THE DAY OF THE DELIVERY. THE PART NUMBER ARE AS FOLLOW MONROE 272898, AND MONROE 272897. THE PARTS WERE INSTALLED ON RIDE SHARING SUV WHICH IS DRIVEN ALMOST CLOSE TO 1000 MILES A WEEK. THE FIRST QUICK STRUT THAT FAILED AND GOT BROKEN WHILE DRIVING WAS ON 05/20/2019 AND IT WAS THE FRONT DRIVER SIDE AND THE SECOND FRONT PASSENGER SIDE QUICK STRUT FAILED AND GOT BROKEN WHILE DRIVING WAS ON 05/25/2019. THE DRIVER SIDE QUICK STRUT FAILURE ALSO CAUSED DAMAGE TO THE DRIVER SIDE AXLE AS WELL. SO BOTH THE MONROE QUICK STRUTS WERE REPLACED BY ORIGINAL USED NISSAN STRUTS ON THE VEHICLE AS WELL THE LEFT AXLE WAS REPLACED BY THE AFTERMARKET COMPANY AXLE. ROCKAUTO.COM WILL ONLY REPLACE THE PARTS WITH ANOTHER SETS OF MONROE QUICK STRUTS AND THEY WILL NOT ISSUE ANY REFUND. I COULD UNDERSTAND IF ONE OF THE STRUT IS DEFECTIVE BUT BOTH OF THEM IS A WHOLE ANOTHER ISSUE. BY VISUALLY I COMPARED BOTH USED NISSAN COMPLETE STRUT ASSEMBLY WITH BRAND NEW MONROE QUICK STRUT AND MONROE QUICK STRUT HAS BEEN MADE POORLY AS THE BUILT QUALITY IS UTTERLY DISAPPOINTING AND CANT HANDLE EVERYDAY USE OF THE SUV. MINOR BUMPS CAUSE NOISES AND THEN FINALLY THEY GIVE OUT BY GETTING BROKEN FROM THE MOUNT ITSELF. IT'S NOT SAFE TO DRIVE WITH THESE MONROE QUICK STRUT INSTALLED ON NISSAN ROGUE MODEL (OLD BODY STYLE). PLEASE TAKE ACTION AND REMOVE THEM FROM ALL THE STORES AS THEY WILL BREAK DOWN AND FALL APART AND COULD CAUSE MAJOR DAMAGE.