NHTSA Complaint #11209462 — 2013 FORD EDGE

2013 EDGE WITH 53,000 MILES - 3-4 MONTHS OUT OF THE POWER TRAIN WARRANTY. EXPERIENCED INTERMITTENT NOISES WHEN VEHICLE IS COLD (I.E. GRINDING NOISE, ENGINE RUNNING IRREGULAR, AND FAINT HUMMING AT ENGINE/TRANSMISSION). THIS ONLY HAPPENED APPROXIMATELY 3-4 TIMES TOTAL WITH MANY DAYS IN BETWEEN WHILE THE VEHICLE IS MOVING. VERY SLIGHT AT FIRST AND PROGRESSED AND BECAME LITTLE MORE PRONOUNCED. WHEN I WOULD STOP, THE ENGINE WAS CALM AND STILL. I WOULD WONDER IF IT WAS EVEN STILL RUNNING. IT TOOK THE DEALERSHIP OVER A WEEK TO DIAGNOSE BECAUSE IT WAS INTERMITTENT AND THE MECHANIC HAD TO CONTINUE TO DRIVE IT BEFORE IT HAPPENED AGAIN. FINALLY, FORMALLY DIAGNOSED 5/22/19 AS A FAILED PTU. NO FLUID LEAKS AND ALL SEALS INTACT. VERY LITTLE PRICE BREAK ON LABOR AND/OR PARTS. THE DEALERSHIP REFERS YOU TO CORPORATE FORD FOR ANY PART AND/OR WARRANTY COMPLAINTS. SINCE THERE WAS NO CORE CHARGE, I DID REQUEST THAT THE FAILED PART BE RETURNED AFTER REPLACEMENT. WITHOUT INTERVENTION TO FORCE FORD TO ACKNOWLEDGE THAT THERE IS PROBLEM, THIS PART WILL CONTINUE TO BE PRODUCED AND INSTALLED ON VEHICLES. LASTLY, WITH THE FOREKNOWLEDGE MENTIONED ABOVE ABOUT THIS VEHICLES' PTU ISSUES. I WOULD CERTAINLY HESITATE TO BUY ANY FORD EDGE OR FLEX BECAUSE OF THIS SUBSTANDARD PART THAT SHOULD BE RECALLED FOR CONSUMER SAFETY REASONS. KEEP IN MIND THAT THE FIX IS ONLY TO PUT THIS SAME POORLY DESIGNED REPLACEMENT PART BACK ON THE VEHICLE - ONLY TO WAIT FOR IT TO POSSIBLY FAIL AGAIN.