NHTSA Complaint #11209333 — 2016 HONDA CIVIC

WHEN THE WARMER WEATHER STARTED, I NOTICED MY AIR CONDITIONING WAS ONLY GIVING OUT COLD AIR ON THE PASSENGER SIDE. WHEN BROUGHT TO THE LOCAL MECHANIC, THEY SAID THEY COULD NOT ASSESS WHAT WAS WRONG WITH THE AIR CONDITIONER DUE TO THE DESIGN OF THE CAR FOR THAT YEAR. I BROUGHT IT TO THE HONDA DEALER FOR REPAIRS ON MAY 20, 2019 WHERE THEY SAID I NEEDED A NEW CONDENSER DUE TO A LEAK. THEY COULD NOT SAY WHAT CAUSED THE LEAK, BUT THE HONDA SERVICE REPRESENTATIVE STAYED THAT DUE TO THE DESIGN OF THE ENGINE THAT YEAR, SOMETHING AS SIMPLE AS A ROCK COULD HAVE EASILY PUNCTURED THE CONDENSER. THE TOTAL AMOUNT IN REPAIRS WAS $907 ON A THREE YEAR OLD VEHICLE. IT WAS ALSO STATED THAT SINCE THIS IS SUCH A WELL-KNOWN ISSUE, I COULD NOT FILE A CLAIM THROUGH MY COMPREHENSIVE INSURANCE.