NHTSA Complaint #11209050 — 2009 DODGE RAM 1500

I OWN A 2009 DODGE RAM , VIN #[XXX], THAT IS COVERED BY RECALL 13V-038. DODGE/FCA AND IT'S AGENT STERICYCLE REFUSE TO COMPLY WITH THE TERMS OF THE RECALL. ON MARCH 18, 2019 ,AFTER CALLING THE RECALL NUMBER FOR 3 WEEKS, [XXX] WITH STERICYCLE CALLED TO OFFER ME $8,560 FOR MY DODGE RAM 1500. THAT NUMBER IS OF COURSE NOT THE PURCHASE PRICE I PAID BUT IS THE ONLY OFFER [XXX] WOULD MAKE. I RELUCTANTLY AGREED AND SENT HER THE INFORMATION SHE REQUESTED. UNFORTUNATELY ON MARCH 28TH WHILE I WAS DRIVING TO DEL RIO, TX FROM MY HOME IN SAN ANGELO, TX THE DEFECT OCCURRED AND THE DRIVE TRAIN DETACHED FROM MY REAR AXLE. MY TRUCK WAS STRANDED IN SONORA, TX. I IMMEDIATELY INFORMED [XXX] OF THE SITUATION AND ASKED FOR HER GUIDANCE. SHE HAS REFUSED TO RESPOND TO MY PHONE CALLS AND EMAILS UNTIL MAY 9TH WHEN SHE EMAILED ME THAT I WOULD BE REIMBURSED FOR TOWING. SHE REFUSES TO RESPOND TO MY REQUESTS FOR THE PROCESS TO SUBMIT MY TOWING EXPENSES OR PROVIDE ANY INFORMATION ON WHEN THE BUYBACK WILL OCCUR. I DON?T KNOW HOW TO MAKE A COMPANY COMPLY WITH A RECALL. I HAVE HAD TO BORROW VEHICLES TO GET TO WORK. I HAVE HAD TO RENT VEHICLES FOR WORK. I HAVE EXHAUSTED MY RESOURCES. I FIND IT HARD TO BELIEVE THAT I AM THE ONLY CONSUMER BEING HARMED BY DODGE/FCA'S REFUSAL TO COMPLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR