NHTSA Complaint #11209013 — 2018 CHRYSLER PACIFICA SUSPENSION

Complaint Details

ODI Number	11209013
Vehicle	2018 CHRYSLER PACIFICA
Component	SUSPENSION
Date of Incident	February 10, 2019
Date Filed	May 21, 2019
Mileage	9,605 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 25 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROAD. WHILE SHE WAS EXITING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE WHEEL WAS TURNED COMPLETELY TO THE LEFT. THE VEHICLE WAS TOWED TO ORCHARD CHRYSLER DODGE JEEP RAM (LOCATED AT 64600 VAN DYKE, WASHINGTON, MI 48095, (586) 430-5086) WHERE IT WAS DIAGNOSED THAT THE TIE ROD AND AXLES NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 9,605. *BF CONSUMER STATED AFTER THE ACCIDENT, THERE WAS A RECALL ON THE RIGHT SIDE TIE ROD. CONSUMER WANTS TO KNOW IF THE LEFT SIDE IS DEFECTIVE.*JB

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