NHTSA Complaint #11208878 — 2017 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11208878
Vehicle 2017 JEEP GRAND CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage 36,787 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

MY CAR CONTINUES TO STALL AND SHUT DOWN WHILE IN MOTION. EXTREMELY DANGEROUS AND TERRIFYING WHEN YOU'RE ON A BUSY ROAD AND TRAVELING AT 30-35MPH AND YOU LOSE ALL POWER AND YOUR CAR STALLS OUT. I HAVE GOOGLED THIS ISSUE AND THERE ARE TONS OF COMPLAINTS ABOUT THIS HAPPENING TO MANY OTHER PEOPLE. SOME WHILE ON HIGHWAYS. SOME WHILE AT STOP SIGNS. WE CONTACTED OUR DEALERSHIP YESTERDAY AND WERE TOLD THEY CAN'T SEE IT FOR 2.5 WEEKS, IN THE MEANTIME JUST DRIVE IT. I DON'T THINK SO. IT IS A DEATHTRAP. I HAVE A 17 YEAR OLD DAUGHTER THAT I DO NOT FEEL SAFE PUTTING BEHIND THE WHEEL OF THIS CAR, NOR MYSELF. MY HUSBAND AND I DECIDED WE WOULD JUST DRIVE IT TO THE DEALERSHIP ANYWAY AND WE STALLED OUT 7 TIMES IN LESS THAN A 1/4 OF A MILE. IT WAS TOO DANGEROUS AT THAT POINT TO DRIVE THE DISTANCE TO THE DEALERSHIP SO WE TURNED AROUND AND GOT IT BACK HOME. FROM WHAT IT LOOKS LIKE BASED ON OTHER COMPLAINTS, PEOPLE ARE BEING TOLD THEY NEEDED OIL. WE KNOW FOR A FACT OURS DOES NOT. IT'S COMING UP ON AN OIL CHANGE DUE DATE BUT MY HUSBAND CHECKED THE OIL STATUS AND WE ARE NOT LOW, SO THAT IS NOT THE ISSUE. WE TOLD THE DEALERSHIP IT IS UNSAFE TO DRIVE AND WE NEED A LOANER. HE EXPLAINED TO US THEY DON'T GIVE OUT LOANERS UNTIL THEY CAN RUN THE DIAGNOSTICS, IN 2 WEEKS! I AM TERRIFIED TO DRIVE THIS CAR. I STALLED OUT 4 TIMES THE DAY BEFORE IN TRAFFIC, IN MOTION AND AT AN INTERSECTION, WITH MY CHILDREN IN THE CAR! I HAVE BEEN STOPPED AT A RED LIGHT. I WAS CROSSING A BRIDGE. I WAS IN MIDDLE OF MAKING A BEND. ALL OF THESE INSTANCES, MY CAR JUST SHUT DOWN. THE STEERING LOCKS AND I LOSE TOTAL POWER. AFTER SEVERAL ATTEMPTS OF TRYING TO TURN THE CAR BACK ON, IT WILL EVENTUALLY GO, FOR NOW.

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