NHTSA Complaint #11208643 — 2014 CHRYSLER 200

MY DRIVER'S SIDE HEAD REST HAD BEEN FALLING DOWN FOR THE PAST TWO MONTHS. I WAS SITTING IN MY DRIVEWAY, WHEN ALL OF A SUDDEN I HEARD A BOOM. I WONDERED WHAT HAPPENED. I WAS PARKED. THEN I FOUND THE HEADREST HAD PUSHED OUT TOTALLY, STUCK OUT BY A PIECE OF METAL. I COULD NOT PUSH IT BACK. I CALLED CHRYSLER AND THEY TOLD ME IT WOULD COST OVER $450.00 TO RESET IT OR GET A NEW ONE. I TRIED TO PULL THE WHOLE HEADREST OUT, BUT IT DOES NOT COME OUT. I LOOKED ONLINE AND FOUND THERE WAS A RECALL FOR CARS UP TO 2013. BUT MINE IS A 2014. DOES THAT MAKE A DIFFERENCE? WHAT IS GOING ON WITH THESE HEADRESTS. I'VE HEARD THERE ARE SEVERAL COMPLAINTS. I'VE HAD THIS CAR FOR 5 YEARS AND HAVE ONE MORE YEAR TO PAY FOR IT. I AM NOT TRADING IT IN. I FEEL CHRSYLER SHOULD FIX THIS. FOR FREE.