NHTSA Complaint #11208111 — 2018 FORD EXPEDITION

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11208111
Vehicle	2018 FORD EXPEDITION
Component	SUSPENSION
Date of Incident	December 10, 2018
Date Filed	May 16, 2019
Mileage	1,759 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

VEHICLE AS DELIVERED NEW FROM THE FACTORY HAD A VERY LOUD AND DISTINCT CLUNKING IN THE REAR SUSPENSION WHEN DRIVING. IT CLUNKS REPEATEDLY WITH EACH DOWNSHIFT OF THE 10 SPEED TRANSMISSION AND ONCE VERY HARD UPON ACCELERATION. IT WAS LATER DETERMINED THAT THE REAR DIFFERENTIAL RETAINER BUSHING HAD BEEN LEFT LOOSE AND NOT FULLY INSTALLED, ALLOWING THE WHOLE REAR SUSPENSION SYSTEM TO ROTATE WHEN IT SHOULD HAVE BEEN FIXED. THIS RESULTED IN PREMATURE TIRE WEAR AND APPARENT FLUID LOSS IN THE SHOCK ABSORBERS. THE END RESULT IS A VEHICLE THAT HAS A VERY HARSH RIDE.

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