NHTSA Complaint #11207541 — 2013 FORD EDGE

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE GEARS FAILED TO PROPERLY SHIFT AND THERE WAS A REDUCTION OF SPEED. THE CONTACT HAD TO MANEUVER THE GEAR SHIFTER, SHUT THE VEHICLE OFF AND BACK ON TO GET THE GEAR TO SHIFT INTO PARK. THE DEALER (BELK FORD IN BALTIMORE MD 410-766-3600) HAD BEEN NOTIFIED OF THE FAILURE SEVERAL TIMES. THE DEALER DIAGNOSED THAT THE TORQUE SHAFT BOOS FAILED AND THAT THE TRANSMISSION FLUID WAS A QUART LOW AND BLACK. THE DEALER LATER INDICATED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V393000 (POWER TRAIN) WHICH WAS FOR THE 2014 MODEL. THE MANUFACTURER ISSUED 10 POWER TRAIN TSB BUT WITH NO RECALL CAMPAIGN, NO WARRANTY COVERAGE THEY EXPECTED THE OWNER TO HAVE THE DEALER REPLACE THE TRANSMISSION ASSEMBLY THE APPROXIMATE FAILURE MILEAGE WAS 49,250.