NHTSA Complaint #11207499 — 2014 CHEVROLET IMPALA

MILEAGE: 89000 CUSTOMER RECEIVED A LETTER FROM GM STATING AN EXTENDED WARRANTY IS NOW AVAILABLE REGARDING THE SIDE BLIND ZONE DETECTION SYSTEM ERROR THAT DISPLAYS OVER THE ENTIRE DASH DISPLAY PANEL. THE WARRANTY WAS EXTENDED TO 6 YEARS FROM THE DATE VEHICLE WAS PLACED IN SERVICE AND 80,000 MILES. MANY OF THE VEHICLES AFFECTED BY THIS ARE EXPERIENCING THIS ISSUE AT JUST OVER 80,000 MILES OR HAVE GONE PAST 80,000 MILES DUE TO GM'S LACK OF A TIMELY RESPONSE TO THIS ISSUE THAT HAS AFFECTED SEVERAL PEOPLE. THE SERVICE SIDE DETECTION MESSAGE APPEARS UPON STARTING THE VEHICLE AND REMAINS TO BLOCK THE DIGITAL INFO CENTER UNTIL IT IS DISMISSED BY THE DRIVER WHO HAS TO MOVE THE THUMB TO PRESS THE BUTTON. THIS MESSAGE ALSO RE-APPEARS AFTER DRIVING FOR SEVERAL MILES CAUSING THE DRIVER TO LOOK AWAY FROM THE ROAD TO ACKNOWLEDGE THE ALERT. THE REAR SIDE DETECTION MODULES WERE PLACED BEHIND THE REAR WHEELS AND COLLECT WATER, DUST, DIRT, AND DEBRIS CAUSING FAILURE. GM SHOULD REDESIGN THIS HOUSING TO BETTER PROTECT THE MODULES IN THE FUTURE