NHTSA Complaint #11207174 — 2018 DODGE DURANGO

DURANGO R/T HEMI AWD TOWING PACKAGE. NOTICED RATTLE,CLUNKING ON REAR PASSENGER SIDE, AS WELL AS INCREASED BODY ROLL AND REAR END SWAY/ROAD WALK ON ROAD PATCHES, ROAD SURFACE TO BRIDGE TRANSITIONS, ETC. LEADING TO A STEERING CORRECTION ON STEERING WHEEL. VERY NOTICEABLE AT HIGHWAY SPEEDS. MADE APPT. FOR DEALER INSPECTION/REPAIR. DEALER DIAGNOSED AS BAD REAR STRUT, ORDERED NEW STRUTS FOR BOTH REAR SIDES AND SENT ME HOME. I HAVE BEEN WAITING ALMOST 4 WEEKS NOW, DEALER JUST TELLS ME "138+ STRUTS ARE ON BACK ORDER, NO ETA FOR THE PARTS. OPENED AN INCIDENT WITH FCA CUSTOMER SERVICE OVER A WEEK AGO, ALL THEY ARE DOING IS SENDING ME A DAILY EMAIL OR VMAIL SAYING THEY ARE WORKING ON GETTING ME THE PART, NO ETA. MEANWHILE THE RIDE CONTINUES TO DETERIORATE.