NHTSA Complaint #11207038 — 2015 BUICK ENCLAVE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11207038
Vehicle	2015 BUICK ENCLAVE
Component	ELECTRICAL SYSTEM
Date of Incident	May 11, 2019
Date Filed	May 11, 2019
Mileage	157,710 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

MAY 11, 2011 I WENT TO WORK AND TURNED MY CAR OFF ONLY THE CAR DID NOT STOP IT CONTINUED TO RUN WITHOUT THE KEY IN THE SWITCH. I WAITED ALMOST AN HOUR AND TRIED IT AGAIN AND IT TURNED OFF. WHEN I LEFT WORK IT CRANKED RIGHT UP BUT WHEN I GOT HOME, IT WOULD NOT TURN OFF. I CALLED ONSTAR AND THEY TOLD ME BEFORE I HAD IT TOWED, I NEEDED TO DISCONNECT THE BATTERY. I CALLED A MECHANIC TO COME TO MY HOUSE AND HE DISCONNECTED ALTERNATOR AND BATTERY AND IT CONTINUED TO RUN. HE THEN HAD TO DISCONNECT THE CABLE ON THE POWER BOX UNDER THE HOOD BEFORE IT WOULD SHUT OFF. I CALLED TRIPLE A TO HAVE IT TOWED TO ABERNATHY CHERVELOT AND BUICK IN LINCOLNTON, NORTH CAROLINA.

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