NHTSA Complaint #11206897 — 2013 FORD EDGE

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THERE WAS A CONSTANT FAILURE WITH THE TRANSMISSION GEAR SLIPPING OUT OF DRIVE. THE CONTACT WAS UNCERTAIN IF THE FAILURE MAY PROGRESS TO THE OTHER GEARS RENDERING THE RISK OF A POTENTIAL CATASTROPHIC CRASH. THE PROBLEM WAS GETTING WORSE TO THE POINT THAT THERE WAS A REDUCTION IN SPEED WHEN NEEDING TO PICK UP SPEED DUE TO A DELAY IN THE GEARS CHANGING OVER. THE VEHICLE WAS INSPECTED BY THREE DIFFERENT REPAIR FACILITY INDEPENDENT CERTIFIED MECHANICS FOR A TECHNICAL DIAGNOSIS AS TRANSMISSION SPECIALISTS. THE DEALER BORGMAN FORD (3150 28TH ST SW, GRANDVILLE, MI 49418, (616) 534-7651) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V393000 (POWER TRAIN) FOR THIS YEAR MODEL VEHICLE. THE DEALER WAS NOT AUTHORIZED TO DIAGNOSE THE VEHICLE YET UNTIL FURTHER GUIDANCE WAS PROVIDED BY THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.