NHTSA Complaint #11206876 — 2013 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11206876
Vehicle	2013 FORD ESCAPE
Component	STEERING
Date of Incident	December 1, 2018
Date Filed	May 10, 2019
Mileage	59,465 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE POWER STEERING ASSIST MODE WAS HAVING ISSUES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS TAKEN TO JOE MYERS FORD (16634 NORTHWEST FWY, HOUSTON, TX 77040 (713) 766-3600) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING MOTOR HAD TO BE REPLACED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE VEHICLE WAS REPAIRED. THE CONTACT BELIEVED THAT THE FAILURE OCCURRED BECAUSE OF THE CLOSE PROXIMITY TO THE ENGINE WITH HEAT CAUSING THE POWER STEERING MOTOR TO FAIL. THE FAILURE MILEAGE WAS 59,465.

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