NHTSA Complaint #11206403 — 2014 FORD FUSION

WHILE DRIVING MY 2014 FORD FUSION ON THE FREEWAY TWO WARNINGS POPPED UP ONTO MY SCREEN SAYING, POWER ASSIST STEERING FAILURE AND HILL CLIMB ASSIST FAILURE, WHICH RESULTED IN A FAILURE OF MY POWER STEERING WHICH LEFT IT VERY DIFFICULT FOR ME TO CONTROL THE VEHICLE AND AVOID ANY INJURY TO MYSELF OR OTHERS. AFTER HAVING TO DRIVE IT TO THE FORD DEALERSHIP IN THIS CONDITION, I AM TOLD THAT THEY CANNOT HELP ME OUT SINCE THERE IS NO DIRECT RECALL UNDER MY VIN NUMBER TO MATCH THIS CAR ALTHOUGH THERE ARE MULTIPLE STEERING RECALLS ON TOP OF THE CLASS ACTION LAWSUIT OPENED FOR THIS EXACT CLAIM I AM HAVING. I HAVE BEEN PASSED BACK AND FORTH FROM THEIR MANAGEMENT TO CUSTOMER SERVICE WITH NO CARE OR SYMPATHY WHATSOEVER FOR SOMETHING THAT COULD HAVE RESULTED IN DEATH OR INJURY OF MYSELF OR ANYONE ELSE ON THE ROAD AT THE TIME. I HAVE ONLY HAD THE CAR FOR A YEAR AND IT IS AT 91,000 MILES SO IT HAS SURPASSED ITS WARRANTY ON MILES AND I HAVE NO COVERAGE FOR THE REPAIRS WHATSOEVER.