NHTSA Complaint #11325548 — 2014 FORD FUSION

THE STEERING GEAR BOLTS AND INNER STEERING GEARBOX ON MY 2014 FORD FUSION ARE VISIBLY CORRODED. THE CORROSION ON THE STEERING YOUR BOLTS CAUSE THE BOLTS TO SNAP AND HEALTH IN CAUSED THE STEERING GEARBOX TWO SEPARATE. THERE SHOULD BE NO CORROSION ON THE INSIDE OF THE STEERING GEARBOX SINCE THE STEERING GEARBOX IS SUPPOSED TO BE A SEALED IN IT. I CONTACTED FORD MOTOR COMPANY ON MAY 20, 2020 TO ASK THEM TO ADD MY VEHICLE TO THE RECALL LIST FOR THE STEERING GEARBOX THE FORD MOTOR COMPANY REPRESENTATIVE WHO I WAS SPEAKING WITH TOLD ME MY CAR HAS BEEN SERVICED FOR THE RECALL IN OCTOBER 2018 HOWEVER MY CAR STILL HAVE THE ORIGINAL BOLTS TO ASK THEM TO ADD MY VEHICLE TO THE RECALL LIST FOR THE STEERING GEAR BOLT THE FORD MOTOR COMPANY REPRESENTATIVE WHO I WAS SPEAKING WITH TOLD ME MY CAR HAD BEEN SERVICED FOR THE RECALL IN OCTOBER 2018 HOWEVER MY CAR STILL HAS THE ORIGINAL ALUMINUM TORQUE BIT HEAD BOLTS WHEN THE BOLTS SNAPPED IN MARCH 2020, I WAS INFORMED THAT THE RECALL SHOULD HAVE REPLACE THE BOLTS WITH HEX HEAD BOLTS. I TOOK A LOT OF PICTURES AND I HAVE VIDEOS STORED ON MY MOBILE PHONE SHOWING THE DAMAGES TO MY VEHICLES STEERING GEARBOX AND THE STEERING GEAR BOLTS. FORD MOTOR COMPANY SAID THAT ALL THEY CAN DO IS NOTE THAT THE BOLTS HAVE SNAPPED BUT WOULD NOT TAKE FURTHER RESPONSIBILITY IN THE MATTER OF ISSUING RECALL OR REPAIRING THE CURRENT BROKEN PARTS IN MY STEERING GEAR MOTOR BOX UNIT. PLEASE INVESTIGATE THESE ISSUES OR ADD MY CAR TO THE RECALL LIST SO THAT THE NECESSARY REPAIRS CAN BE DONE WITHOUT COSTING MYSELF THOUSANDS OF DOLLARS FOR SOMETHING THAT SEEMS TO ME TO BE CLEARLY A RECALL ISSUE. *TR