NHTSA Complaint #11205698 — 2015 GMC TERRAIN

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11205698
Vehicle	2015 GMC TERRAIN
Component	VISIBILITY/WIPER
Date of Incident	May 5, 2019
Date Filed	May 6, 2019
Mileage	74,271 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

I WAS DRIVING IN A RAINSTORM WITH MY FAMILY ON A COUNTY ROAD AND OUR WINDSHIELD WIPERS SUDDENLY STOPPED WORKING AND FROZE. WITH THE DOWNPOUR, THERE WAS NO VISIBILITY TO CONTINUE DRIVING. I MANAGED TO PULL OVER TO THE SIDE OF THE ROAD, ALTHOUGH IT WAS NEARLY IMPOSSIBLE TO SEE THE ROAD. ONCOMING TRAFFIC MADE THE EXPERIENCE VERY STRESSFUL AND AN ACCIDENT COULD HAVE EASILY OCCURRED. WE WAITED UNTIL THE RAIN SUBSIDED AND MADE IT TO A CAR REPAIR PLACE. THEY SAID IT WAS MORE THAN LIKELY THE FAULTY WINDSHIELD WIPER LINKAGE THAT CAUSED IT TO MALFUNCTION. OUR CAR ENGINE WAS RUNNING FINE, BUT ONLY THE WINDSHIELD WIPERS WERE NOT WORKING. THIS INCIDENT AND THE POTENTIAL DANGER IT PLACED US WAS AS STRESSFUL AND CAUSED AS MUCH ANXIETY AS ACTUALLY HAVING AN ACCIDENT. HAD THE RAIN NOT STOPPED, WE WOULDN'T HAVE BEEN ABLE TO EVEN DRIVE BACK HOME.

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