NHTSA Complaint #11205438 — 2003 FORD WINDSTAR STRUCTURE:BODY

Complaint Details

ODI Number	11205438
Vehicle	2003 FORD WINDSTAR
Component	STRUCTURE:BODY
Date of Incident	April 27, 2019
Date Filed	May 3, 2019
Mileage	142,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

REAR AXLE BROKE UNDER BRACKET THAT WAS PUT ON BY FORD FOR THE AXLE RECALL. I WAS PULLING OUT OF A PARKING LOT WITH MY HUSBAND AND 4 KIDS IN THE VAN WHEN ALL OF A SUDDEN THERE WAS A LOAD NOISE AND THE TIRE WAS RUBBING THE WHEEL WELL. I IMMEDIATELY PULLED OVER, LOOKED UNDER THE REAR END AND COULD SEE THE BRAKE. HAD MY VAN TOWED TO MY HOUSE. CALLED FORD ON MONDAY MORNING AND TOWED VAN TO DEALERSHIP. $300 BETWEEN TOW BILL'S AND A FORD SERVICE CHARGE JUST TO HAVE FORD TELL ME THEY WON'T DO ANYTHING TO FIX MY VAN AND MAKE THIS RIGHT.

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