NHTSA Complaint #11205435 — 2003 FORD WINDSTAR STRUCTURE:BODY

Complaint Details

ODI Number	11205435
Vehicle	2003 FORD WINDSTAR
Component	STRUCTURE:BODY
Date of Incident	April 27, 2019
Date Filed	May 3, 2019
Mileage	142,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

REAR AXLE BROKE UNDER THE BRACKET FORD PUT ON THE AXLE FOR THE AXLE RECALL. I WAS PULLING OUT OF A PARKING LOT WITH MY HUSBAND, 4 KIDS AND MYSELF WHEN ALL OF A SUDDEN I HEARD A LOUD NOISE AND MY TIRE RUBBING THE WHEEL WELL. PULLED OVER IMMEDIATELY AND LOOKED UNDER THE REAR END OF MY VAN AND I COULD SEE THE BRAKE. HAD IT TOWED HOME. CALLED FORD AND TOWED MY VAN TO THE DEALERSHIP. PAID $300 BETWEEN TOWING BILL'S AND A SERVICE CHARGE JUST TO HEAR FORD TELL ME THEY WON'T DO ANYTHING TO HELP ME AND MAKE THIS RIGHT.

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