NHTSA Complaint #11205013 — 2014 FORD FUSION

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	11205013
Vehicle	2014 FORD FUSION
Component	STRUCTURE:BODY:DOOR
Date of Incident	May 1, 2019
Date Filed	May 1, 2019
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I HAVE A 2014 FORD FUSION WITH 38,000 MILES ON IT. THE DRIVER'S DOOR WON'T CLOSE. THERE'S A SAFETY RECALL (15S16) ON THIS ISSUE. I TOOK THE CAR TO SURPRISE FORD (WITH THE DOOR ROPED SHUT), AND THEY TOLD ME THAT THE RECALL DOESN'T COVER MY VIN. THEY TOLD ME TO OPEN A CASE WITH FORD, SO I DID CAS[XXX]. FORD TOLD ME THE SAME THING. HOW CAN THEY NOT COVER MY VIN (AND OTHERS LIKE MINE) IF MY VEHICLE IS EXPERIENCING THE ISSUE? I THINK COVERAGE OF THIS WILL FORCE FORD TO DO THE RIGHT THING AND EXPAND THEIR RECALL BEFORE SOMEONE GETS HURT. WHAT IF THE DOOR FLEW OPEN IN TRAFFIC? CONTACT STATED DRIVER' FRONT LATCH WAS REPLACED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

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