NHTSA Complaint #11204402 — 2016 HONDA PILOT

WE HAVE HAD MULTIPLE, ONGOING PROBLEMS WITH OUR 2016 HONDA PILOT ELITE SINCE EARLY ON IN OUR OWNERSHIP. WHEN I TRY TO GO AFTER COMING TO A STOP, THE CAR TRIES TO STALL AND HAS STALLED SEVERAL TIMES IN THE MIDDLE OF THE ROAD. WHEN IT STALLS, IT HAS SWITCHED ITSELF TO NEUTRAL AND FOR SEVERAL MINUTES, IT WILL NOT LET ME DO ANYTHING TO TRY TO GET THE CAR GOING AGAIN SUCH AS CHANGE GEARS, START THE CAR, ETC. AS I TRY TO GET IT GOING, IT WILL TELL ME THAT I NEED TO START THE ENGINE TO CHANGE THE GEAR BACK TO DRIVE BUT WILL NOT DO ANYTHING WHEN I PRESS THE START BUTTON. FURTHER, THERE ARE SEVERAL ISSUES WITH THE INFOTAINMENT SYSTEM: THE BACK UP CAMERA GOES BLACK, THE ENTIRE SYSTEM REBOOTS WHILE DRIVING, THE AUDIO SCREEN FREEZES AND AUDIO CEASES WHILE DRIVING, THE ENTIRE SCREEN GOES BLACK EXCEPT THE TIME LINE ON TOP WHILE DRIVING, AND THE NAVIGATION SCREEN BLACKS OUT WHILE DRIVING. DESPITE PROVIDING VIDEO AND PHOTOGRAPHIC EVIDENCE OF THE ISSUES, HONDA KEPT SAYING THEY COULDN'T REPLICATE IT AND THUS COULDN'T TEST IT, BUT WHEN I WAS ABLE TO BRING IT TO THEM WITH THE SCREEN FROZEN, THEY SAID THERE WERE NO TESTS THEY COULD RUN. THEY FINALLY TRIED REPLACING THE INFOTAINMENT SYSTEM, BUT THE ISSUES RETURNED. THESE ISSUES ARE ON TOP OF THE FACT THAT THEY REPLACED THE DVD PLAYER BECAUSE IT WAS LOOPING. WE FEEL WE HAVE RECEIVED A LEMON AND THAT THESE ISSUES CAUSE A HAZARD DURING WHAT SHOULD BE NORMAL OPERATION OF OUR VEHICLE.