NHTSA Complaint #11203474 — 2018 NISSAN ROGUE

TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE OPERATING THE VEHICLE, THE BRAKE ASSIST RANDOMLY ACTIVATED AND CAUSED THE VEHICLE TO DECELERATE AND/OR STOP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A REPRESENTATIVE WAS SENT TO EXAMINE THE VEHICLE AT PRIORITY NISSAN (6390 RICHMOND RD, WILLIAMSBURG, VA). THE FRONT SENSORS WERE REPLACED AND A SOFTWARE UPDATE WAS PERFORMED, BUT THE FAILURES CONTINUED. ALSO, WHILE IN REVERSE, THE REAR SENSORS MALFUNCTIONED AND FAILED TO ALERT THAT A SECOND VEHICLE WAS POSITIONED IN THE REAR, WHICH COULD CAUSE THE DRIVER TO BACK INTO ANOTHER VEHICLE. IN ADDITION, WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED AND SET AT 55 MPH, THE SPEED WOULD INCREASE ON ITS OWN WHILE DRIVING ON A CURVED ROAD. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 5,000. *BF AS OF 5/30/19 NO VOLUME WITH NAVIGATION SYSTEM STILL, A/C NOT WORKING RIGHT. VEHICLE CONTINUES TO JERK WHEN PUSHING ON THE GAS. REMOTE START NOT WORKING AGAIN, NISSAN CONNECT HAS FROZEN UP AGAIN. CONSUMER WAS TOLD BY THE DEALER THERE WAS NOTHING TO REPAIR OR FIX ASIDE FROM THE THINGS THAT SHOWED UP ON DIAGNOSTIC'S. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB